Bob’s Tuesday

Bob has thirty quotes out, and nowhere to keep them but his head.

Bob is an estimator at a commercial painting company. Nineteen years in the trade, great at his job. No CRM: a spreadsheet, an inbox, and his memory. Here is one ordinary Tuesday.

Quotes answered today

$0 of $123,457

Five times today a quote came due, and five times he was standing somewhere else.

8:10 AM

$61,875

Warehouse exterior

On a walk-through. Asked when a crew could start, 22 days ago.

10:50 AM

$25,300

Medical office

Up a ladder. Asked for two phases, 16 days ago.

1:40 PM

$16,282

Retail strip

At lunch with a builder. Five weeks of silence.

4:35 PM

$15,000

Two stairwells

Driving between jobs. Quoted in January.

5:50 PM

$5,000

Small repaint

Driving home. Eleven days, never a word.

He is not disorganized. There is no minute of that day left to give them.

Same quote. Same client. Two endings.

Riverside Plaza, an $18,450 repaint.

Without ReQueue

Day 0 · Quote sent

Day 3 · Silence

Day 9 · Silence

Day 21 · Silence

Lost. Nobody followed up, and Bob never found out why.

With ReQueue

Day 0 · Quote sent

Day 2 · “Did the quote come through?”

Day 5 · Sam replies: the price is high

Day 6 · A reply that holds the price. Bob presses send.

Signed.

Bob has a boss. Ray could see none of this.

Ray runs the company. Four estimators, around a hundred and twenty open quotes, and the only record was in four people’s heads.

Tap a question to see the answer his scorecard gives him.

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Bob’s day is illustrative, drawn from the contractors we have sat with. Not a customer record.